Refund policy

Cartlobby Refund Policy

Effective Date: 10-10-2024

At Cartlobby, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund

  • Refund requests must be made within 30 days of the purchase date.
  • Items must be unused, in their original packaging, and with all tags attached.
  • Certain items are non-refundable, including:
    • Gift cards
    • Downloadable software products
    • Personal care items for health and hygiene reasons

2. How to Request a Refund

  • To initiate a refund, please contact our customer service team at [insert email/phone number].
  • Provide your order number, a description of the item, and the reason for the refund request.

3. Return Process

  • Once your refund request is approved, you will receive instructions on how to return the item.
  • Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part.

4. Refund Processing Time

  • Refunds will be processed within 7-10 business days after we receive the returned item.
  • The refund will be issued to the original payment method used during the purchase.

5. Exchanges

  • If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Contact Us

For any questions or concerns regarding our refund policy, please reach out to us at Support@cartlobby.com

Thank you for shopping with Cartlobby! We appreciate your business.